9/27/2023 0 Comments Whatsapp chatbot provider![]() However, as a result, the WhatsApp Business App can only be used by a single user on one device, so a large organisation with multiple employees are unable to chat with clients from one business profile. This is certainly a great option for a very small business or sole trader. Single device / single user β in relation to the above, one could argue the alternative for a business would be to use WhatsApp Business App.Unless the company is gathering employees phones in at the end of each day and manually checking through each conversation, it is impossible to see what conversations are taking place between employees of the business and clients or other stakeholders. You can choose from many different chatbot platforms available in the market, so that you do not have to start from scratch. Itβs extremely essential to pick the best chatbot platform which will set up and integrate the chatbot with the WhatsApp Business API. Aside from security, a major issue with this is lack of management oversight. Step 2 Choosing the right chatbot platform. Oversight β we conducted a LinkedIn poll which found that over 50% of employees were using their own WhatsApp to communicate with clients. ![]() If the employee lost or had their device stolen, or left the business, all customer data would be taken with it. Data security β over the years we have come across some pretty scary examples of staff using their own personal WhatsApp to communicate with customers. ![]() The points below explain some of the risks and limitations of using WhatsApp Messenger and WhatsApp Business App:
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